HUAWEI CLOUD Support Plans

Support Plans are after-sales technical support packages for HUAWEI CLOUD services. Customers can flexibly select among four levels based on different requirements. Support Plans can be billed in yearly or monthly mode. After purchasing Support Plans for a period, customers can obtain the technical support in terms of HUAWEI CLOUD product usage, architecture deployment, and solutions. View more

Specifications Basic Developer Business Enterprise
Product Features

• 24/7 non-technical support

• Technical support during working hours

• General architecture guidance

• 24/7 technical support

• Case response within one hour

• Architecture guidance based on industry practices

• 24/7 technical support

• Case response within 15 minutes

• Designated TAM

• Architecture guidance based on application scenarios

• Launch support

• Proactive guidance provided by the TAM

Application Scenario

Simple cloud deployment by small-sized enterprises or individual users

Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability

Massive-scale cloud deployment by large-sized enterprises, requiring very quick response speed and very high service availability

Basic

Product Features

24/7 non-technical support

Developer

Product Features

Technical support during working hours

General architecture guidance

Application Scenario

Simple cloud deployment by small-sized enterprises or individual users

Business

Product Features

24/7 non-technical support

Case response within one hour

Architecture guidance based on industry practices

Application Scenario

Large-scale cloud deployment by medium- and large-sized enterprises, requiring quick response and high service availability

Enterprise

Product Features

24/7 non-technical support

Case response within 15 minutes

Designated TAM

Architecture guidance based on application scenarios

Launch support

Proactive guidance provided by the TAM

Application Scenario

Massive-scale cloud deployment by large-sized enterprises, requiring very quick response speed and very high service availability

Get the Discount

Operating guidelines

1. Register

Get a cash coupon for the Support Plans event

Get Cash Coupon

2. Subscribe

Use your cash coupon to subscribe to a Support Plan

Subscribe

FAQs

How do I use the cash coupon?

Go to the Support Plan purchase page, and select an available cash coupon to pay. To try it now, visit https://console-intl.huaweicloud.com/ticket/?locale=en-us#/changeSupportPlan

In which regions can I use the cash coupon?

This event is available in all regions of HUAWEI CLOUD (International).

How long can I use the Support Plan free of charge?

A cash coupon worth $182.00 USD is given to you in this event and can be used to subscribe to the Developer Support Plan for seven months. You can also use the cash coupon to experience the Business or Enterprise Support Plan, but need to pay the extra fee.

Do I need to pay extra when I have exceeded the cash coupon amount during my Support Plan trial?

You just need to pay the extra fee based on the original product pricing.

Support Plans are billed based on cloud service usage. How is it charged if I have exceeded the minimum monthly fee?

If you use the cash coupon to subscribe to the Developer Support Plan for seven months, its amount will all be used to prepay the minimum monthly fees. If in the next seven months, your monthly service fee exceeds the minimum monthly fee, you will need to pay the difference.

What can I do if I have used up the cash coupon but want to purchase a Support Plan?

You can renew and upgrade your Support Plan based on the actual price.

Why can't I get the cash coupon gift pack?

You need a HUAWEI CLOUD account first and get the Support Plan cash coupon within the event deadline for only once. If you are a new customer who registers during the event, you automatically get the cash coupon. Please check it in your HUAWEI CLOUD account.

Can this cash coupon be used to purchase an ECS?

No. It can only be used to purchase Support Plans.

Event Rules

Time: June 12, 2019 00:00 to January 1, 2020 00:00 GMT+08:00.

Participants: Existing customers of HUAWEI CLOUD and new customers who have successfully signed up for a HUAWEI CLOUD account during the event.

Description of the cash coupon gift pack:

1.) Supply is limited - first come, first served.

2.) Each gift pack includes one cash coupon worth $182.00 USD which is valid until January 1, 2020 00:00 GMT+08:00. Please use your coupon before it expires.

3.) During the event, a monthly minimum fee is charged for the Developer Support Plan and can be paid using the cash coupon. For details, see Service Price.

4.) The cash coupon can only be used to purchase Support Plans.

5.) For the rules for using the cash coupon, see Using Cash Coupons.

6.) If you use both cash and coupons to purchase a Support Plan and want to unsubscribe at a later time, HUAWEI CLOUD will refund a portion of the paid cash. For details, see Unsubscription Rules.

Disclaimer: To ensure the fairness of the event, under applicable laws, HUAWEI CLOUD reserves the right to revoke a customer's right to participate in the event if that customer engages in behaviors such as abusive registration, card theft, and fraud, or otherwise breaks HUAWEI CLOUD regulations by taking advantage of HUAWEI CLOUD services to engage in illegal activities.

By participating in this event, you agree to the HUAWEI CLOUD Customer Agreement.